Post by account_disabled on Jan 24, 2024 12:25:48 GMT 2
The tourism industry, as one of the sectors with an important weight in GDP but also the level of employment in Albania, has for years had an extended attention to develop it and has strategies built at the national and regional level. Despite the fact that changes take time, the need to improve is immediate in order to have sustainable and long-term tourism. There are four key features that we would emphasize in order to call a season successful in Hospitality-Tourism. The ratio QUALITY – PRICE, QUALITY OF SERVICE AND SECURITY One of the main and most obvious features is that the customer is much more attentive to details than before. These details are oriented to the hygiene of the hotel, the room, the service, the technology used in the hotel, etc.
At the first moment when we decide to book a vacation in a hotel, we look Job Function Email Databaseat photos that describe the comfort, architecture, proximity to the sea, etc. But when we start vacationing in that hotel, the first impression is taken from the moment of first contact at the reception and later to the details of cleaning a room. Beyond the beautiful view, the comforts that a modern hotel creates from an architectural point of view, some important questions arise again: Do the receptionists have proper communication? Do the rooms have cleaning problems? Are there always clean towels, sheets? Do the waiters know how to serve? These are frequently encountered problems in the entire tourism sector and customers attach great importance to reviews for these points.
What we notice is that the biggest absences and problems come because the staff has no previous experience in this sector, knowledge is very little, they also have a lack of training in this sector. Being in a period of globalization, trends change quickly but it will depend on us how much attention we will gain and how stable we will be. If we work to achieve it, the benefits will be great for communities, entrepreneurs and employees. If I were to give a piece of advice, it would be: TRAINING IN PRACTICE , you should start from this point so that the changes are more visible. If the investment in human capital is close to zero, the experience over the years of international companies has proved that the business cannot have the expected growth in the long term.
At the first moment when we decide to book a vacation in a hotel, we look Job Function Email Databaseat photos that describe the comfort, architecture, proximity to the sea, etc. But when we start vacationing in that hotel, the first impression is taken from the moment of first contact at the reception and later to the details of cleaning a room. Beyond the beautiful view, the comforts that a modern hotel creates from an architectural point of view, some important questions arise again: Do the receptionists have proper communication? Do the rooms have cleaning problems? Are there always clean towels, sheets? Do the waiters know how to serve? These are frequently encountered problems in the entire tourism sector and customers attach great importance to reviews for these points.
What we notice is that the biggest absences and problems come because the staff has no previous experience in this sector, knowledge is very little, they also have a lack of training in this sector. Being in a period of globalization, trends change quickly but it will depend on us how much attention we will gain and how stable we will be. If we work to achieve it, the benefits will be great for communities, entrepreneurs and employees. If I were to give a piece of advice, it would be: TRAINING IN PRACTICE , you should start from this point so that the changes are more visible. If the investment in human capital is close to zero, the experience over the years of international companies has proved that the business cannot have the expected growth in the long term.